Effective date: 2026-03-23
Privacy Policy
This Privacy Policy explains how Sonavera Speaking Academy (“Sonavera”, “we”, “us”) collects, uses, shares, and protects personal information when you use our website and services. It is designed to be readable, accessible, and aligned with applicable privacy laws, including the GDPR and CCPA where relevant.
Introduction
We respect your privacy and aim to be transparent about what information we collect and why. This policy applies to our website and services operated under the Sonavera Speaking Academy name.
If you do not agree with this policy, please discontinue use of the services. If you have questions, you can contact us at [email protected].
- Scope: Website, learning platform, support
- Laws: GDPR, CCPA (as applicable)
Data We Collect
We collect information you provide directly, information collected automatically when you use the services, and (where applicable) information from third parties.
Information you provide
- Account details (name, email address, login credentials).
- Course progress and learning inputs you choose to submit.
- Messages you send to us (support requests, feedback, inquiries).
Information collected automatically
- Device and browser metadata (IP address, user agent, approximate location derived from IP).
- Usage and diagnostic data (pages visited, timestamps, referrers).
- Cookies and similar technologies (see “Cookies & Tracking”).
Payment information
Payment card details are typically handled by payment processors. We may receive limited metadata such as billing status, transaction identifiers, and product purchased, but not full card numbers.
How We Use Data
We use personal information to operate, improve, and secure our services, and to comply with legal obligations.
Provide and maintain services
Account creation, course delivery, progress tracking, customer support.
Personalization
Recommend content, adapt experiences, and improve course flow.
Security and fraud prevention
Detect abuse, prevent unauthorized access, and protect users.
Legal compliance
Tax, accounting, dispute handling, and responding to lawful requests.
Legal bases (GDPR)
- Contract: to provide the services you request.
- Legitimate interests: to maintain, secure, and improve our services.
- Consent: for certain cookies and marketing communications where required.
- Legal obligation: where we must keep or disclose data.
Your Rights
Depending on where you live, you may have rights regarding your personal data. We will honor applicable requests within the timelines required by law.
Access & portability
Request a copy of your data and, where applicable, receive it in a portable format.
Correction & deletion
Correct inaccurate data or request deletion (subject to legal exceptions).
Objection & restriction
Object to certain processing or ask us to restrict processing.
Consent withdrawal
Where processing is based on consent, you can withdraw it at any time.
How to exercise your rights
Email us at [email protected]. To protect you, we may need to verify your identity before fulfilling your request.
Security
We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is 100% secure; however, we continuously improve protections.
- Encryption in transit (HTTPS/TLS) where available.
- Least-privilege access controls and account protections.
- Monitoring and incident response procedures.
- Regular reviews of security practices and vendor risk.
Retention
We keep personal data only as long as necessary for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and comply with legal requirements.
Retention periods depend on factors such as account status, contractual needs, and statutory obligations. When data is no longer required, we delete or anonymize it.
Children’s Privacy
Our services are not directed to children under 13 (or under the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.
International Transfers
Your information may be processed in countries other than where you live. When we transfer data internationally, we apply appropriate safeguards required by law, which may include contractual protections.
Changes
We may update this policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page and update the effective date. If changes are material, we may provide additional notice.
Request a copy or ask a question
Email [email protected] or call +1 415 555 0137.